Terms of service

Terms of Service

Overview

This website is operated by Goochie Canada (the “Store”, “we”, “us”, “our”). By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced here.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.

Online store terms

By agreeing to these Terms, you represent that you are at least the age of majority in your province/territory of residence.

You may not use our products for any illegal or unauthorized purpose.

Products and pricing

We make every effort to display product information accurately. Product availability, pricing, and promotions may change without notice.

Orders, billing, and accuracy

We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

Shipping and delivery

Shipping timelines are estimates and may vary due to carrier delays or factors outside our control. Risk of loss passes to you upon delivery to the address provided at checkout.

Returns and warranty

Where applicable, PMU machines include a 1-year limited warranty starting from the shipping date, covering manufacturer defects under normal professional use. This warranty does not cover accidental damage, misuse, unauthorized repairs/modifications, normal wear and tear, or damage caused by improper power/charging.

For support, please contact us via our Contact page.

SMS terms (text marketing)

If you opt in to receive SMS messages from us, you agree to receive recurring text messages related to promotions, updates, and customer service communications. Message frequency may vary.

Message and data rates may apply depending on your mobile carrier and plan.

Opt-out: You can opt out at any time by replying STOP to any message. After you opt out, you may receive one final message confirming your opt-out.

Help / Support: For help, reply HELP to any message or contact us via our Contact page.

Consent: Consent to receive SMS messages is not a condition of purchase.

Third-party services

We may use third-party service providers (such as payment processors, shipping carriers, and marketing/SMS platforms) to operate our store and deliver services. Your use of third-party services may be subject to their own terms.

Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the service or products.

Governing law

These Terms shall be governed by the laws applicable in the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

Contact

For questions about these Terms, please contact us via our Contact page.

Privacy Policy

Overview

This Privacy Policy describes how K2 Beaute (the “Store”, “we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.

Personal information we collect

When you visit the site, we may collect information about your device, your interaction with the site, and information necessary to process your purchases.

When you make a purchase or attempt to make a purchase, we may collect personal information including:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed by our payment providers)
  • Order details

How we use your personal information

We use your personal information to:

  • Provide and operate the website and services
  • Process payments and fulfill orders
  • Communicate with you about your order or account
  • Provide customer support
  • Send marketing communications if you have opted in (email and/or SMS)
  • Detect, prevent, and investigate fraud or security issues

SMS and phone numbers

When you provide your phone number (for example, to receive a discount code, order updates, or marketing messages), we collect that phone number and your consent preferences.

We use phone numbers to:

  • Send SMS messages you have opted in to receive (such as promotions, reminders, and updates)
  • Communicate about your orders or customer service requests

We store customer information (including phone numbers) securely and retain it only as long as necessary for the purposes described in this Privacy Policy or as required by law.

Sharing your personal information

We may share your personal information with service providers to help us provide our services, such as:

  • Payment processors
  • Shipping and logistics providers
  • Website and analytics providers
  • Email marketing providers
  • SMS service providers (to deliver text messages you have opted in to receive)

We do not sell your personal information.

Behavioural advertising

We may use your information to provide targeted advertising or marketing communications in accordance with applicable laws. You can opt out of certain targeted advertising through your browser settings and other available tools.

Your rights (access, correction, deletion)

You may request access to, correction of, or deletion of your personal information, subject to legal requirements. To make a request, please contact us via our Contact page.

Opting out of marketing

  • Email: You can unsubscribe at any time using the link in our emails.
  • SMS: You can opt out at any time by replying STOP to any message.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For questions about this Privacy Policy, or to exercise your privacy rights, please contact us via our Contact page.